Chapter 4 Learning Objectives

Learning Objectives

By the end of Chapter 4 you will be able to:

1. Define communication
2. Describe common barriers to effective communication
3. Explain how to improve communication skills
4. Identify the eight essential components of communication
5. Describe the differences between the transactional model of communication and the constructivist model of communication
6. Identify the five aspects of emotional intelligence
7. Describe the characteristics of each of the following communication styles: passive, assertive, and aggressive.