Chapter 4: Communication
Chapter 4 Learning Objectives
Learning Objectives
By the end of Chapter 4 you will be able to:
- Define communication
- Describe common barriers to effective communication
- Explain how to improve communication skills
- Identify the eight essential components of communication
- Describe the differences between the transactional model of communication and the constructivist model of communication
- Identify the five aspects of emotional intelligence
- Describe the characteristics of each of the following communication styles: passive, assertive, and aggressive.